Returns & Exchanges


If something isnt right with your purchase, please contact our customer service support at DESIGNERVISUALOFFICIAL@YAHOO.COM for assistance, and well do our best to fix it!


For product purchases: In the case of damaged goods, there is no need to send the product back to us. Simply email our Customer Care the order number and images of the damaged goods we will have replacements sent out right away.                              

Damaged item or issues with print: Our items should be inspected before being shipped but at times printing errors can occur. If the received product is printed incorrectly, damaged or in a bad quality, please contact us and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible .       

The following items are final sale and cannot be returned for an exchange, credit, or refund

    1. Jewelry
    2. Accessories ( Phone cases, hats)
    3. Items marked as "SALE,FINAL SALE and CLEARANCE
    4. seasonal items 
    5.  Items purchased using a discount code such as 10% or more.


Please do not return items to the return address on your orders packing slip without prior approval. Item return without approval, will be subject to a fee. which will be deducted from your refund, if not paid. 


 Returns and Exchange Criteria 

Since all products are made to order, we do not offer returns. Feel free to contact us if you have any questions. Store Credit or Exchange can be provided if applicable.

Our policy lasts 5 days after receipt of purchase. If more days have gone by since you received your products, unfortunately, we can’t offer you a refund or exchange. 

  • Items eligible for exchange must be returned unworn, unwashed or defective with all original tags attached. Item must be in perfect condition( no perfume, smoke smell, no stains)
  • If we receive your item back and exchange does not meet the requirement, we hold the right to refuse the exchange and charge you for shipping the item back to you.
  • Once approved for exchange, we must receive the item back within 21 days
  • If Item being exchanged is out of stock, store credit will be issued. This credit does not include initial shipping charges initially incurred.
Our policy lasts 5 days after receipt of purchase. If more days have gone by since you received your products, unfortunately, we can’t offer you a refund or exchange.

Damaged or Wrong item Received
To be eligible for an exchange for damaged items, or incorrect product. You must contact us within two days of when the item is delivered by the carrier. 
If you do not notice any damage to the item before the tags or item is opened, or before you wear the item, we cannot correct the error. Please check all items upon delivery and before removing any tags.
It is your repsonsibility to ensure that you choose the correct size or color of product.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Nextcontact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your exchange credit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not liable for any lost or damaged packages.
  • Credits and Exchanges will be processed within 7-14 business days after we receive your package.
  • No returns or refunds no exceptions.
  • We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.


We are a small business and we aim to provide you quality products at low prices. We can only do so if everyone abides by the aforementioned guidelines.